Your BlackRock® watch is protected by our signature Infinite Guarantee, an
international unlimited warranty subject to the terms and conditions herein.
The Warranty covers defects due to faulty material or workmanship, subject
to normal conditions of use.


  • Damage to bands, straps or bracelets
  • Battery replacement
  • Damage (including water damage) as a result of impact and/or normal wear and tear
  • Damage casued by modification by unauthorized service providers

  • In case of defects covered by the warranty, your BlackRock┬« watch will,
    at the sole option of our service center, be repaired or replaced free of charge.
    Work performed under the warranty may be subject to a $7.50 shipping fee at the
    descretion of our service center.

    Our service center is also available for repairs not covered in the scope of our
    Infinite Guarantee. We are pleased to offer a flat fee for common repairs:

  • $20 - for battery replacement; inclusive of return shipping
  • $20 - for repair/link work on straps and bands, inclusive of return shipping
    (free with purchase of new strap or band) 
  • $35 - for the repair of components not covered under warranty; inclusive of return shipping

  • For service and/or warranty , please send your watch to our service center:

    BlackRock Watchmakers
    ATTN: Customer Care
    182 Pine Street
    Burlington, VT 05401

    Be sure to include your contact info, return address and a description of the issue.
    Please allow up to 1 to 2 weeks from the date we receive your package for your watch to go
    through the repair and inspection process.

    We encourage you to send your package certified, insured or through a traceable shipper.
    BlackRock Watchmakers is not responsible for packages lost or stolen in transit to us.

    It is not necessary to register your watch, coverage under our Infinite Guarantee is
    automatic with any genuine BlackRock watch.